Managing payments on the Companies Register

Our invoicing and payment options

Many online services can be completed on the Companies Register free of charge. If there is a fee, we let you know how much it is and offer several payment options. You are responsible for the payment of all fees charged to your online account, no matter who uses it.

Schedule of fees

Our schedule of fees shows which online services require payment of a fee.

Where an online service has a fee attached, a message appears showing the fee and giving you the option to Pay Now, or Exit without completing the transaction.

Selecting a payment method

The most practical payment method for you, or an organisation you are acting for, can depend on:

  • how frequently you use the Companies Register, and
  • how many people are linked to, and completing transactions on an online account.

We offer the following payment methods.

  1. Direct debit — useful if you use our services regularly and want to receive an invoice, and pay your account each month.
  2. Credit card or debit card — practical if you use our services from time to time and want to pay as you go.
  3. Internet banking — suitable if you only use our services occasionally and do not want to set up a direct debit or use a credit or debit card.

Paying by direct debit

When you create an individual or an organisational online account, you can set up a direct debit payment option to pay your online transaction fees. You can also do this at a later time.

How direct debit works

Our direct debit payment option allows you to complete transactions online and charge them to your online account. You then receive an invoice at the end of each month. The amount of that invoice is deducted from your nominated bank account on the 20th of the following month. If the 20th falls on a Saturday or Sunday, the payment is processed the next business day.

The direct debit payment option can be added to an individual or organisation online account.

Where your individual online account is linked to an organisation's account — for example, as an employee — you will be asked to confirm whether you are performing the transaction on behalf of that organisation, or yourself. If you select:

  • 'for my employer' (the organisation) fees will be added to the organisation's account.
  • 'for myself', fees must be paid at the time using a credit card or debit card or internet banking.

What information you need to provide

To set up the direct debit payment option you need to provide:

  • details for the bank account from which funds will be deducted each month
  • an email address, so we can send a Direct Debit Authority Form for you to sign and return
  • an email address where we can send your monthly invoices.

Authority to add direct debit

To set up direct debit payment option on an individual or organisation online account you must:

  • have a RealMe® login, and
  • be an administrator of the account.

Add direct debit to an online account

Log in to your online account and follow these steps.

  1. Select either:
    • 'Manage your user settings', or
    • 'Manage your organisation settings'.
  2. Select 'Direct debit details' and enter:
    • your bank account details, and
    • email addresses.
  3. 'Save'. 

We will send you an email with a 'Direct Debit Authority Form' attached. This form must be signed and returned to us before a direct debit facility is activated on your account.

Manage your user account details Manage your organisation settings

Returning the Direct Debit Authority Form

You can return the signed Direct Debit Authority form by:

  • post, to the address at the top of the form, or
  • email.

Email: revenue@mbie.govt.nz

Your payment details

Pay by credit or debit card

If you use our online services less frequently, credit or debit card payment is a practical payment option.

We accept the following credit and debit cards.

  • Visa
  • Mastercard
  • American Express
  • Diners.

We offer secure credit and debit card transaction facilities and your payment, if successful, is confirmed immediately on screen and by email.

Pay using internet banking

If you have not set up a direct debit payment option, and do not have a credit or debit card, you can pay your online account fees using internet banking. We use the Windcave payment gateway.

If you choose this method of payment, you will be asked to log in to your bank account via a secure Windcave webpage.

Your invoice and payment history

You can view and download details of:

  • fees you have been charged
  • payments you have made
  • credits you have received, and
  • details of your invoiced transactions.

View your invoice and payment history

To view your invoice and payment history, log in to your online account and follow these steps.

  1. Under 'Managing your account', select 'Invoices and fees'.
  2. All invoices issued over the past 6 months appear under 'Search results'.
  3. Change the search criteria at the top of the screen to filter the available information to show:
    • fees you have been charged
    • invoices that have been issued to you
    • payments you have made, or
    • credits you have received.
  4. You can also:
    • change the start and end date of your search in the 'Date Range' field
    • restrict your search to payments, fees, invoices or credits of a particular dollar amount
    • search for a particular invoice using the invoice number, amount, company name or number
  5. To extract your search results to a CSV file select 'Extract all to file'.
  6. To view a particular invoice, select the invoice from your search results and choose 'View tax invoice'. You can print the invoice or save a PDF file to your computer.
Invoices and fees

Our refund policy

We will refund your transaction fee if:

  • you believe you were given incorrect information by us and as a result are late in filing information, or
  • we have made a mistake when processing a document.

We cannot give refunds if you change your mind after having paid an application or processing fee.

Terms and conditions

You can find further information about managing payments to the Companies Register in our terms and conditions.

Terms and conditions — Fees and charges